Refund Policy

1. Return Eligibility

To be eligible for a return and refund, your Webull Wallet device must meet the following conditions:

• Purchased within the last 30 days from the date of delivery
• Device is in original, unused condition
• All original packaging and accessories are included
• Device has not been damaged, tampered with, or modified
• Return is initiated through our official return process

2. Non-Returnable Items

The following items are not eligible for return:

• Digital products and software licenses
• Devices damaged due to misuse, abuse, or normal wear and tear
• Devices with missing accessories or packaging
• Customized or personalized products
• Products purchased with special promotional discounts (case-by-case basis)

3. Return Process

3.1 How to Initiate a Return

1. Contact Support: Email [email protected] or call +1 503-288-6966
2. Provide Information: Include order number, reason for return, and device condition
3. Receive RMA: We'll provide a Return Merchandise Authorization number
4. Package Securely: Use original packaging or similar protective materials
5. Ship Return: Use the prepaid shipping label provided

3.2 Return Shipping

We provide prepaid return shipping labels for eligible returns within the United States. For international returns, customers are responsible for return shipping costs unless the item was defective or shipped incorrectly.

4. Refund Processing

4.1 Refund Methods

Refunds will be processed using the original payment method:

• Credit/Debit Cards: 3-5 business days after refund approval
• Bank Transfers: 5-7 business days after refund approval
• Cryptocurrency: 1-2 business days (subject to network conditions)
• Other Methods: Processing times may vary

4.2 Refund Amount

Full refunds include the product price and original shipping costs (if applicable). Return shipping costs are deducted from the refund unless the return is due to our error or a defective product.

5. Exchanges

We do not offer direct exchanges. If you need a different product or model, please return your current device for a refund and place a new order. This ensures you receive the latest firmware and security updates.

6. Warranty vs. Returns

Returns are for customer satisfaction, while warranty claims cover manufacturing defects. If your device is defective, please see our Limited Warranty policy for repair or replacement options that may be more appropriate than a return.

7. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately upon delivery
• Provide photos of the damage or describe the defect
• We'll arrange immediate replacement or full refund
• No return shipping costs for confirmed defects

8. Fraud Prevention

We reserve the right to refuse returns in cases of suspected fraud, abuse of the return policy, or excessive returns. We may also limit returns for customers with a history of frequent returns or chargebacks.

9. International Returns

International customers can return products within 30 days, subject to:

• Customer responsibility for return shipping costs
• Compliance with local customs and import regulations
• Additional processing time for international shipments
• Currency conversion rates at time of refund processing

10. Bulk and Business Orders

Special terms may apply to bulk orders (10+ units) or business purchases. Please contact our business sales team for information about bulk return policies and any applicable restocking fees.

11. Force Majeure

Return processing may be delayed due to circumstances beyond our control, including natural disasters, shipping disruptions, or other force majeure events. We will communicate any significant delays promptly.

12. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with an updated "Last modified" date. Your purchase is governed by the policy in effect at the time of purchase.